Quick food processor repair. Efficient mess cleanup. Prompt delivery of missing towels. Overall helpful staff. Good location in Queretaro

Can't fault the property.

During my Christmas stay at this hotel, I appreciated the promptness of the staff in fixing a food processor that had broken down and in replacing two missing bath towels upon our arrival. the location of the hotel was convenient, with easy access to nearby attractions. Another advantage of this hotel was the cleanliness of the rooms, which gave us a comfortable stay during our holiday.

There were a few negative aspects of our stay, such as the closure of the pool even though the state was not in a red zone anymore. It would have been great if they had offered a solution to this issue.

We were impressed with the excellent service provided by the hotel staff during our stay. They quickly repaired a broken food processor and cleaned up the mess it made. Additionally, they promptly brought the two bath towels that were missing upon our arrival. The hotel facilities were impeccable and well-maintained. Breakfast was delicious with a good variety of options. Lastly, the hotel's location was perfect - close to transportation, parking, and all the attractions in this city.

Nothing not to love.

The repair staff was fast and efficient when our food processor broke down. They were also quick in bringing the two missing bath towels upon our arrival. Location was pretty decent, with easy access to a few attractions and restaurants.

The pool was closed, despite the state being reopened. when we discovered that two wine glasses were missing, staff didn't have any to replace them.

We had a wonderful stay at this luxurious hotel. The location was perfect, with easy access to nearby attractions and amenities. The staff were extremely friendly and attentive, making us feel welcome throughout our stay. The room was spacious and well-equipped, offering everything we needed for a comfortable stay. The air conditioning was a welcome relief from the hot weather, and the sitting area and dining table provided a cozy space to relax. The room amenities, such as the free toiletries and hair dryer, were a nice touch and added to the overall comfort of our stay. The flat-screen TV was a great addition, allowing us to unwind after a day of exploring.

We highly recommend this hotel to everyone.

The area where the hotel is located provides plenty of attractions and places to explore. the room was spacious and comfortable, while the bathroom was neat and functional. the staff was friendly and paid attention to our needs, and breakfast was tasty and satisfying.

When we arrived, 2 wine glasses were missing with no replacement available. the worst part was finding out that the pool was closed during the stay despite the fact that the state was no longer in a red zone.